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Refund policy

Return & Exchange Policy


Due to health regulations, we are unable to accept returns or exchanges of any tea.


Ceramics can be returned within 5 days of receipt of the product, provided the items are still in unused and unaltered condition in the same shipping box provided. For refund authorizations please email us. Refunds are only issued on the original purchase price to the original payment method minus both the original and the return shipping fees. Refunds issued after we receive the returned items in perfect condition. Any breakage during shipping will be refunded by the USPS as we have all shipments insured for the full amount. Refund times from the USPS will vary.